Privacy Policy

Last updated: February 14, 2026

Livra is a product operated by SOVO sp. z o.o. This Privacy Policy explains how we collect, use, store, and protect personal data when you use Livra.

1. Data Controller

The controller of your personal data is SOVO sp. z o.o. with its registered office in Rzeszów, ul. Targowa 10, 35-064 Rzeszów, Poland, entered in the National Court Register under KRS number 0000903160, NIP 8133861225, REGON 389027492.

You can contact us regarding privacy matters at [email protected]. For product support, you can also contact [email protected].

2. What Data We Collect

Depending on how you use Livra, we may process:

• Account data: email address, display name, user ID, access level, account creation date.
• Persona and content data: prompts, generated posts, memories, images, captions, settings, and preferences.
• Social integration data: Threads account identifiers, username, OAuth tokens, publish status, and errors.
• Technical data: IP address, browser/device metadata, logs, and basic analytics/cookie data.
• Communication data: messages sent to support and related correspondence.

3. Purposes and Legal Bases

We process personal data to:

• Provide and maintain Livra, including authentication, persona management, and content generation.
• Enable optional social publishing integrations (e.g., Threads) when you connect them.
• Ensure platform security, prevent abuse, and diagnose technical issues.
• Respond to support requests and communicate service-related information.
• Comply with legal obligations (e.g., accounting, tax, and regulatory requirements).

Legal bases under GDPR include Article 6(1)(b) (performance of a contract), Article 6(1)(c) (legal obligation), Article 6(1)(f) (legitimate interests), and where applicable Article 6(1)(a) (consent, e.g., non-essential cookies).

4. Data Recipients

We may share data with trusted service providers that support Livra operations, such as hosting, database/storage providers, AI/inference providers, analytics or monitoring tools, and social media APIs you connect. Data may also be disclosed where required by law.

5. International Transfers

Some providers may process data outside the EEA. Where required, we apply safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

6. Data Retention

We retain data for as long as needed to provide Livra and for legitimate business or legal purposes. Account-related data is generally retained for the period of account activity and a reasonable post-closure period unless a longer retention period is required by law.

7. Your Rights

Subject to applicable law, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability, as well as the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected].

8. Cookies

Livra uses cookies and similar technologies to keep you signed in, remember preferences, and improve service quality. You can manage cookie preferences in your browser and through consent controls available in Livra.

9. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

10. Children

Livra is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16.

11. Account and Data Deletion

You can request deletion of your Livra account and associated personal data at any time by contacting [email protected]. On verified request, we delete account data, personas, generated content, and media stored in Livra systems, unless retention is required by law.

Detailed instructions are available at /en/data-deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page with the latest update date.